Corporate Information

Find information about our offices based in:

London

Berlin

Stockholm

 


 

ICE Services Ltd.

(London, UK)

Registered address:

2 Pancras Square, London, N1C 4AG

Registered office: London, United Kingdom

Corporate registration number: 08983089

VAT Number:GB 195 9391 49

enquiries@uk.icerights.com 

Board of Directors:

Dr. Rainer Minz (Chairman)

Karsten Dyhrberg Nielsen

Kerstin Mangert

Martin Tibblin

Dr. Harald Heker

Stefan Waggershausen

Dr. Ralf Weigand

Robert Ashcroft

Steve Powell

Julian Nott

Frank Ramond

Tara Sherbrooke (Company Secretary)

 

Complaints

ICE Services Complaints Procedure

 

Policies and Procedures

We deal fairly with prospective, new and existing licensees in accordance with the terms of our licences; our licensing policy and by clearly explaining music licensing requirements and the information we need you to provide.

We are committed to providing you accessible information on the rights covered by our licences and the territories they are available in. When we receive all your relevant information we will, without undue delay, offer you a licence or give reasons explaining why we cannot offer you a licence.

ICE Services Payout Policy

ICE Services Revenue Recognition Policy

 

Governance

Articles of Association

 


 

ICE International Copyright Enterprise Germany GmbH

(Berlin, Germany)

 

Registered Address:

Lützowstraße 100
10785 Berlin
Germany

Tel: +49 (0) 30 2089867-10 / Email: office-berlin@iceservices.com

Informationen gemäß § 5 TMG:

Umsatzsteueridentifikationsnummer (gem.§ 27a Umsatzsteuergesetz) : DE815534305
Sitz der Gesellschaft: Amtsgericht Berlin-Charlottenburg, HRB 162426 B

Vertretungsberechtigte Geschäftsführer: Thorsten Sauer, Markus Nees

Information pursuant to § 5 TMG:

VAT Identification Number (pursuant to § 27a German VAT Act) : DE815534305
Business Seat: Amtsgericht Berlin-Charlottenburg (Berlin Local Court), HRB 162426 B

Managing Directors: Thorsten Sauer, Markus Nees

 

Board of Directors: 

Dr. Rainer Minz (Chairman)

Karsten Dyhrberg Nielsen

Steve Powell

Robert Ashcroft

Carina Brorman

Prof.Dr. Rolf Budde

Lorenzo Colombini

Nigel Elderton

Kerstin Mangert

Prof.Dr. Enjott Schneider

 


 

 

ICE Operations AB

(Stockholm, Sweden)

Registered address:

Box 17092, 104 62 Stockholm, Sweden

Registered office:

Stockholm, Sweden

Visiting address: Hornsgatan 103, 104 62 Stockholm, Sweden

Besöksadress: Hornsgatan 103, 104 62 Stockholm, Sweden

 

Tel.: +49 (0) 30 2089867-10 / Email: office-berlin@iceservices.com

 

ICE Operations AB är registrerat hos Bolagsverket (http://www.bolagsverket.se/en) under organisationsnummer 556723-5907
Momsregistreringsnummer (VAT-nummer): SE556723590701

ICE Operations AB is registered with the Swedish Companies Registration Office (Bolagsverket – http://www.bolagsverket.se/en) under corporate registration number 556723-5907
VAT Identification Number: SE556723590701

ICE Operations AB is a Swedish limited liability company (Sw. aktiebolag) and is legally represented by its Board of Directors. In addition, the managing director, Mr. Markus Nees, in combination with any one of the board members, or any two jointly of the board members, are entitled to represent the company.

 

Board of Directors: 

Dr. Rainer Minz (Chairman)

Karsten Dyhrberg Nielsen

Steve Powell

Robert Ashcroft

Carina Brorman

Prof.Dr. Rolf Budde

Lorenzo Colombini

Nigel Elderton

Kerstin Mangert

Prof.Dr. Enjott Schneider

Pia Andersson (employee representative)

 

 

General complaint

Should you have a general complaint, please contact us by post, phone or e-mail.

Post address: ICE Operations AB, BOX 17092, 104 62 Stockhom, Sweden

Phone number: +49 (0) 30 2089867-10

E-mail address: office-berlin@iceservices.com

 

Customer complaint

If you are a customer of ICE and feel dissatisfied with the service you are receiving, please primarily contact your Service Delivery Manager and/or submit your complaint via ServiceDesk (http://servicedesk.iceservices.eu/). If we are unable to resolve your concern in the first instance the Escalation procedure, as set out in the ICE Services Customer contract, will apply.

Should you not have a copy of the Escalation procedure available, we will provide it to you on request.

 

Commitments complaint

Should you have any queries and/or issues relating to the commitments to the European Commission dated 1 April 2015 in case M. 6800, entered into by PRS for Music, STIM, GEMA and ICE (the “Commitments”) a fast track resolution procedure is available. A copy of the fast track resolution procedure can be accessed here or provided to you on request.

Should you be interested in reviewing the Commitments in full they can be accessed via the European Commission’s webpage.